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Business continuity during COVID-19


This page contains information for museums currently dealing with the effects of COVID-19 or the Coronavirus outbreak. Including signposting to financial support, business continuity advice, and best practice to follow.

Help for Scottish businesses

The Scottish Government has launched a helpline to provide businesses across Scotland with advice and guidance on COVID-19. 

The business helpline number is 0300 303 0660 and it is open Monday to Friday 8.30am to 5.30pm. Callers should select option one to speak to the COVID-19 team. 

Find Business Support

A specialist website has been created to help support Scottish businesses during the COVID-19 outbreak. The website covers advice on a range of topics, provides resources and webinars and, information on financial support available.

Visit Find Business Support


SCVO Coronavirus Information Hub

The Scottish Council for Voluntary Organisations (SCVO) has created a comprehensive hub of information for charities and voluntary organisations affected by the coronavirus outbreak. Much of this guidance will be relevant to Scottish museums and galleries. The hub contains information on areas such as:

  • Funding
  • Employment and HR functions
  • Volunteering
  • Governance and Risk 

The hub also contains advice on remote working, resources, a community assistance directory and FAQ. 

Visit SCVO Coronavirus Info Hub

VisitScotland – Coronavirus advice for the tourism industry

VisitScotland have a dedicated Coronavirus Guidance and Advice section on their website for the tourism and events industry including market intelligence, tourism FAQs and information on financial support.

There is also a dedicated tourism industry advice email address, which you can use to reach their experienced team of Industry Relationship Managers who can help with any questions you have about business operations or marketing at this time

Visit VisitScotland Coronavirus advice page

Free advice surgeries for independent museums

While this situation is challenging for many museums the feedback from the sector indicates that independent museums are facing extreme circumstances. For that reason, Museums Galleries Scotland is funding free one-hour advice surgeries from the Association of Independent Museums (AIM) for AIM members who are Accredited or museums working towards Accreditation in Scotland. The surgeries can offer support with the issues resulting from the Coronavirus situation and look at how your organisation might need to adapt and change. Issues might include; finance, leadership, HR, business continuity, or maintaining volunteer engagement.

Up to an hour of support by email, phone or video conferencing is available. 

Apply for a free advice surgery

Non independent museums or non-accredited museums can continue to get in touch with MGS for support. Call us on 0131 5504100 and we can put you in touch with the MGS team member who can best support your query or email

Keeping your organisation running

The ACAS website has updated information for employers on issues such as sick pay, homeworking and site closure.

The Association of Independent Museums (AIM) have published business resilience guidance for museums on their website.

You should regularly review your business continuity plans and update them to reflect your current situation. If you have not already done so make contact with your key suppliers regarding continued services, supplies and due diligence. Consider taking steps to ensure key services, such as payroll and financial, can continue to function should staff members become ill.

Be transparent and communicate with your staff about the situation, the steps you are taking and the processes they need to be aware of.

If your staff are working from home ensure that they have the equipment and training necessary to do so. Do they have access to the internet if that is going to be required. 

Ensure that your staff details and emergency contacts details are up to date and that staff have updated their line managers and HR of any additional health concerns.